Slades FAQ

faq

Slades FAQ

Step 1
Browse via the product categories under the ‘Shop Online’ Section and refine your search with the options you can find on the left hand menu. For more information on any product, simply click on the image to take a closer look. On each product page you will find information about the beverage volume, flavour and other product information.
Step 2
If you decide to purchase an item, add the item to your Shopping Bag by clicking the ‘Add to Basket Bag’ button. Also look out for matching or complementary items that may be available.
Step 3
A list of all items within your Shopping Bag will be displayed in the top right hand corner of each page. You can view the contents of your Shopping Bag at any time by rolling over or clicking the ‘View Cart’ button or you can proceed to Checkout if you have added all your products.

Step 4
When you are ready to purchase your items, click or rollover the ‘Shopping Bag’ button, this will take you to the ‘Shopping Bag’ which lists all of the items you have chosen to purchase, as well as the subtotal of the cost. If any special offers are available on your chosen items, the details of these will be displayed in your ‘Shopping Bag’. Make and update any changes to your order and remember to enter and verify your promotional code if you have one.

Step 6
Enter your billing and delivery details; choose your delivery method and then select your method of payment, enter the details then click on ‘Place Order’ to pay.

Step 7
We will send you a confirmation email to confirm that we have received your order and another one when your order has been despatched from our Fulfilment Centre, including your tracking details.

Log into your account and follow the prompts to manage your account.

Yes. At Slades we take your privacy seriously. For more information please see the Slades Privacy Policy. We store any information you give us securely and we use high-level SSL encryption technology which is the most advanced security software currently available for online transactions.

We accept American Express, Visa, MasterCard and PayPal. We do not accept Direct Bank Transfers (unless specifically requested) accept cheques or money orders

All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your credit card refuses to or for some reason does not authorise payment to Slades then you will be notified of this during the checkout process. For further details of declined payments, please contact your card issuer.

When you enter your card details to pay for your order, your bank automatically deducts the money from your available balance although it is not actually taken from your account until we despatch your order.

If we are unable to despatch your order, we do not charge you and the money is automatically put back onto your available balance by your Bank. This usually takes around 3 working days but the exact timeframe does depend on your card issuer and your bank.

If this timeframe has elapsed, or you are a PayPal customer and the money still has not been released, please contact us for further details.

Yes. While we deliver free throughout Victoria we are also able to deliver around Australia using a distribution network. Due to our delivery matrix pricing, all interstate customers will be asked to forward their order or wish list to a Slades customer service representative and we will quote you the best delivery rate available at the time.

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Due to our delivery matrix pricing, all interstate customers will be asked to forward their order or wish list to a Slades customer service representative and we will quote you the best delivery rate available at the time.

The minimum order is 12 bottles of any variety. If you try to checkout with less than the minimum order amount you will be notified to increase your order to 12 bottles of any kind. If you order a box or carton this rule does not apply.

When you purchase on Slades online you’ll receive an email with a tracking number. You can use this tracking number to track your order. You can also view the delivery status of your order in your Online Account. Please see our Delivery Information for more information.

Melbourne Metro: 1-3 Working Days, Victoria: 1-3 Working Days. All other regions please contact a Slades customer service representative.

You can nominate to have your order left unattended by providing instructions where we can leave your purchase in a secure location during checkout. Orders delivered interstate are ineligible for Unattended Delivery. Risk and title in the goods passes to the recipient upon delivery of the goods to your nominated Delivery Address.

Changes or cancellations to your order for delivery can be made by contacting the Online Customer Service Team on (03) 9460 5522. We aim to despatch your items as quickly as possible and if your order has already been despatched, we will not be able to make any changes. Click & Collect orders can be modified at any time by contacting the Customer Service Centre.